Client Services Account Manager - Print/Mail/Digital (Ref: PT3184)

NEW VACANCY! (PT3184)

CLIENT SERVICES ACCOUNT MANAGER - PRINT / MAIL / DIGITAL

WEST YORKSHIRE

£Open (Depending on Experience) + 25 Days, Birthday Off, Bank Holidays + Extensive L&D support + Cycle to work scheme + Life insurance (4x salary) + Company pension scheme + Fully compensated company events + Volunteer days + Wellbeing programme including & healthcare benefit scheme + 24/7 access to a free, confidential, and independent Employee Assistance Programme + Inhouse canteen + On-site parking + On-site fully subsidised gym + Half day Friday at the end of each month

Our client is an integrated communications agency providing a broad range of expertise to a diverse mix of sectors. They are proud to offer clients a sustainable and unique set of in-house capabilities including creative strategy, design, artwork, brand experience, print & mailing solutions, digital solutions and distribution. Their culture is cultured from the people who create and manage wonderous things every day. They look for energy, commitment and diversity and believe that our products and services are an extension of who they are.

They are currently looking for a Client Services Account Manager from a Print and Mail background to join their team. You will have responsibility for creating and managing relationships with clients to ensure the successful delivery of projects. Key to this is an ability to understand project management, print, creative and mailing processes and identify and nourish new opportunities. The role is conduit to all our other integrated processes and teams.

Key Responsibilities:

Client Relationship Management:

• Build and maintain strong relationships with clients to understand their needs and expectations
• Act as the primary contact for clients, addressing inquiries and resolving issues promptly
• Identify new sales and project opportunities with existing clients
• Interact with clients using social media platforms
• Project Management:
• Oversee the planning, execution, and delivery of projects, ensuring they are completed on time and within budget
• Coordinate with internal teams (design, production, logistics) to ensure project brief and timelines are met
• Budget management and innovative knowledge

Sales and Business Development:

• Identify opportunities for account growth and work with clients to upsell additional services
• Prepare and present proposals, pricing, and contracts to clients
• Research and competitor analysis to ensure product and service are pitched correctly

Quality Assurance:

• Working within ISO standards and internal framework for all quality and service standards
• Implement processes to monitor and enhance service delivery and client satisfaction

Reporting and Documentation:

• Maintain accurate records of client interactions, project timelines, and budgets using the internal MIS
• Using the CRM to identify and document campaigns, marketing and sales opportunities
• Provide regular updates and reports to management regarding account performance and project status

What they're looking for

• 3+ years of experience in account management or client services within the printing industry
• Strong understanding of print, creative and mailing solutions
• Excellent communication and interpersonal skills
• Proficient in project management software and Microsoft Office Suite
• Ability to manage multiple projects simultaneously while meeting deadlines
• Strong problem-solving skills and attention to detail
• Proven track record of achieving targets and managing client accounts effectively
• Customer-focused with a proactive approach to client service
• Ability to work independently and as part of a team
• Flexible and adaptable to changing client needs and industry trends

What you can expect from them
A supportive and challenging environment in which you will have the opportunity to learn, grow, and make an impact that matters. Their strategy is to build capabilities internally and inspire the best talent, so they can continue to deliver on their objectives.

To apply for the role please send a copy of your CV