Field Service Engineer - Food Packaging Machinery (Ref: PK8540)

FIELD SERVICE ENGINEER - FOOD PACKAGING MACHINERY

WILTSHIRE / OXFORDSHIRE/ GLOUCESTERSHIRE / BERKSHIRE

Salary: £25,000 - £42,000, based on experience + Company car, phone, laptop, BUPA private health insurance, pension, and overtime at 1.5 X on weekends.

Hours of work are 8:30-17:00pm / flexible start times

Our client is a well established trusted name in packaging solutions with tailored solutions to meet the diverse needs of food packaging production worldwide. They are currently recruiting for a Field Service Engineer for the installation of packaging machinery lines. Providing technical assistance across the UK, Ireland, and into the Mediterranean. Additionally offering technical support to the sales department.

Our client takes pride in fostering a collaborative and innovative work environment. With a culture built on the principles of Teamwork and Collaboration, Continuous Learning, a Customer-Centric Approach, Innovation and Creativity, Integrity and Trust, they support each other and share knowledge for the benefit of employee engagement and the wider business objectives.

Responsibilities:

• Provide remote or on-site support for breakdown situations.
• Perform on-site commissioning as required.
• Conduct Operator and technical training at client sites or Company premises.
• Respond to on-site customer support requests, either individually or as part of a team.
• Understand and fulfil customer requirements, ensuring satisfaction before leaving the site.
• Report progress and follow-up work to the Service Manager before leaving the customer site.
• Prepare service parts for each job and ensure readiness before departure.
• Address any issues or shortages with service kits.
• Perform on-call and service duties as per the service rota.
• Assist with machine building or testing in the workshop.
• Continuously improve processes and services.
• Undertake additional duties as required by management.
• Stay updated with new technologies and procedures.
• Provide feedback on common problems and potential defects.
• Develop and maintain customer relationships.
• Potential travel to the Europe /Middle East/Northern Africa for technical support and training.

Candidate Profile:

• Proven multi-year experience in the field sector.
• Advanced proficiency in English, both written and spoken.
• Advanced knowledge of mechanical, electrical, and pneumatic processes, with basic PLC functionality (programming not required).
• Familiarity with plastic or flexible packaging / filling and sealing machinery is advantageous.
• Ability to travel independently and excellent communication skills.
• Proactive team player with a strong problem-solving attitude.
• Availability for frequent travel on short notice (less than 24 hours for daily support) and longer periods (2-3 weeks).
• Excellent driving skills, with an average of 30,000 miles/year.
• Good IT skills, including proficiency in Microsoft Office.
• Used to achieving performance targets set by management.