Field Service Engineer - Auto ID / Labelling Solutions (Ref: PK8715)

NEW VACANCY! (PK8715)

WEST MIDLANDS

Monday to Friday 8.30-5pm

From £40K + Overtime + Company Car / Allowance + Pension + 26 Days Holiday + Life Insurance + Laptop + Mobile

Our client is a leading global provider of Auto-ID solutions that seamlessly connect people, goods, and information. Serving diverse industries, they enhance operational efficiency, empower workforces, and support sustainability initiatives. By integrating Auto-ID technologies with cutting-edge hardware solutions, they enable real-time data capture, linking physical assets and personnel with IT systems for smarter business operations. They have a requirement for a Field Service Engineer based in the Birmingham area to build lasting trust with key customers by fostering strong relationships, adapting to their evolving needs, and providing innovative solutions in a dynamic business landscape. The principal function of the role is to provide printer technical services to the largest customers.

Duties & Responsibilities:

• Installation, repair and maintenance of the Company's range of products, as well as third party equipment (Thermal Transfer and Laser Printer / Labelling Printers) and carry out operator training as required.
• Primarily to cover the Key Customer site in the Brimingham area but will need to occasionally cover other customer sites both in the UK and overseas.
• Re-order and management of spare parts inventory on-site.
• Ensure customers' requirements are fully met and provide user assistance in best practices.
• Respond to breakdown calls within any specified SLA.
• Maintain printers and ancillary equipment and other customer sites to ensure availability for production requirements.
• Maintain sufficient stocks of spare parts and wear parts on site, keeping in mind at all times the financial impact of such on the Company.
• Sell service-related products wherever appropriate in line with the Company policy.
• Record all service activity on Oracle.
• Update all service calls via the designated website/tools.
• Ensure that all necessary service documentation, software and firmware, spare parts car stock are maintained in accordance with specified instructions.
• Keep personally up to date with new developments in the companys product range.
• Carry out any other reasonable tasks as directed by the Service Manager or Team Supervisor, subject to having the required competence and training.
• Fully trained and competent on products.
• Computer literate with a good knowledge of Microsoft Windows and Office.
• Represent the company on-site and maintain high standards of excellence.
• Carry out all necessary administrative tasks to specified Company standards.
• To work with Sales Representative to identify new sales opportunities.
• To act in a courteous and professional manner when dealing with customers directly.

Required Qualifications:

• Strong electrical and mechanical aptitude with hands-on experience.
• Proven experience in field service or a related technical role.
• Willingness to travel within the UK and occasionally to European locations.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Valid driver's licence.
• Experience with Thermal Transfer and Laser Printer / Labelling / RFID technology.
• Knowledge of company products and solutions.