External Account Manager (Ref: PK8756)

NEW VACANCY! (PK8756)

EXTERNAL ACCOUNT MANAGER

MIDLANDS

Salary up to £45K (Some Flexibility Depending on Experience) + Bonus (Approx £10K) + Company Car + 25 Days Holiday

Our client is an independent market leader in the design and manufacture of a wide range of transit packaging from timber, bespoke, heavy duty and corrugated packaging They are committed to delivering an unrivalled service underpinned by a wealth of industry knowledge and expertise.

They are currently looking to recruit an External Account Manager to join their team. You will be responsible for overseeing sales for a portfolio of customers with a variety of requirements and spends. Ensuring you meet the customers needs while achieving acceptable margins. You will be overseeing various aspects of customer account management from simple sales orders to working with the design and innovation team when costing new enquiries or innovative designs, whilst also looking to try and develop new business opportunities with existing and potential new clients.

Key Responsibilities:

• Serve as the lead point of contact for all customer account management issues
• Focus on growing and developing existing clients along with trying to generate new business opportunities
• Look to build, create and maintain long lasting client relationships
• Develop relationships with key customers and contacts
• Ensure that our products meet the needs of all of your customers to ensure high levels of customer satisfaction with our products and services
• Communicate with and provide feedback to the Head of Sales regarding any issues or fluctuations with customer spend or performance
• Identify areas for improvement with the customer base and explore new product ranges, services or innovative ideas
• Forecast and track account spends and usage figures
• If required prepare appropriate documents to report to the Head of Sales
• Work with the rest of the sales team to identify new opportunities for the business
• Act as a key interface between the customer and all relevant divisions
• Integral part in ensuring existing customers' needs and expectations are always met
• Set objectives and targets for each customer account
• Quote new work using the NERP System
• Support to implement price increases to both your own and colleague's customers
• Work with internal sales office to ensure the smooth running of all accounts with schedules, deliveries etc
• Work closely with the design and innovation team to ensure we turn around quotations and enquiries as quickly as possible
• Look to maximise profit with the customer so where possible look into new designs/ products

Requirements:

• A minimum of 2 years previous experience in Account Management
• Confident and Target Driven
• Adapts Quickly and Focused on Results
• Knowledge of B2B sales within manufacturing
• Excellent time management skills
• Organisation and Planning Skills
• Confident Communicator
• Customer Service Focused
• A minimum qualification of GCSE in Maths and English