Customer Service Executive - Materials Manufacturing (Ref: PK8676)

NEW VACANCY! (PK8676)

WEST YORKSHIRE

Salary Dependant on Experience plus benefits package

Hours: 8.30 - 17.00 Mon-Fri

Our Client is seeking a Customer Service Executive to be involved in the administration of the department, ensuring this operates to best practice and that internal standards and policies are met. With the ability to take ownership of problems, resolve them quickly, and working closely with other team members to help resolve more complex issues. Will serve as a point of contact for customers with queries about products, orders and deliveries and provide support for Sales Representatives.

To carry out duties as part of the sales administration processes for a leading materials manufacturer. Undertaking administrative processes, involved in commercial strategy and client supply agreements, order amendments, and provide administration support to the internal and external sales. Collaborating with the wider Sales Team to make sure sales activities are smooth, assisting sales with analysis of current and future orders, client's requirements, and proposals.

Skills, Experience & Qualifications:

• Strong proficiency in Microsoft Windows and Microsoft Office packages.
• Minimum 2 years working within sales administrator or similar role is essential.
• Ideally educated to A- level or above.
• Ability to build strong relationships with customers and business colleagues.
• Flexible approach and a professional attitude.
• Ability to own issues and work until they are resolved.
• Processing orders, and raising quotations.
• Handling customer requests.
• Answering customers telephone queries.
• Understanding numeric data.
• Language skills a benefit (French).
• Use of in-house "systems" and CRM would be beneficial (SAP).