Customer Service Executive (Ref: PK8762)

LATEST VACANCY! (PK8762)

CUSTOMER SERVICE EXECUTIVE

Location: East Yorkshire

Salary Circa £27K + 20 days holidays + employee benefit scheme + pension

Our client is a global leader in packaging innovation, design, and supply chain optimisation. With expertise in advanced manufacturing and strategic supply chain consolidation, they collaborate with customers to develop cutting-edge packaging solutions. Their approach focuses on enhancing product safety, improving efficiency, and accelerating time-to-market while delivering cost-effective and sustainable packaging options. By leveraging extensive industry experience and state-of-the-art technology, they help clients navigate regulatory requirements, streamline operations, and bring high-quality packaging solutions to global markets with precision and speed.

Due to growth and increase in demand they are looking for a Customer Service Executive to join their busy team. The ideal candidate will be an experienced candidate within the customer service field, not afraid to answer phones, attend to customer enquiries/queries, have the ability to work on SAP processing orders etc.

The main focus is the ability to professionally deal with customer enquiries even the challenging ones! To be self-motivated and a problem solver.

Skills, Experience & Qualifications:

• Telephone calls and visitors
• Point of contact for inbound calls
• Handle general enquiries (price / stock / product etc.)
• General Admin
• Respond to email enquiries
• Resolve proof of purchase enquiries
• General admin and reception duties
• Enter and process orders received daily
• Support the administration of Back order and Standing order systems
• Receiving, recording and processing sales orders
• Administer, manage and enhance current customer base and sales
• Maintain a high level of customer service
• Ability to adapt and adopt new processes and remain calm to customers and colleagues under pressure
• Previous Customer Service / Spreadsheet /Order Entry experience an advantage
• An understanding and previous experience of computer skills absolutely essential
• Good administrative skills

Key Requirements will be experience in a customer service role in the packaging industry or similar / plus experience working with SAP.