Customer Service Executive (Ref: PK8741)

NEW VACANCY! (PK8741)

CUSTOMER SERVICE EXECUTIVE

WEST MIDLANDS - OFFICE BASED

£Salary Circa £35K

Hours of Work: 8.30am-5.00pm

The company is a well established business who have an excellent reputation for providing quality products that are delivered on time. They manufacture packaging solutions made from corrugated board and solid board. Our clients key principles are Future Vision & Progress, Innovation and Technology, Strength and Competence, Advice and Values.

Our client is currently looking to recruit a Customer Services Executive to join their team. This role will work closely with their customers and support the Customer Services Manager and be focused on account management both existing and lapsed customers. You will develop and maintain relationships for both internal and external customers and be a point of contact for customers and suppliers. You will provide efficient and professional sales support to colleagues and customers.

Responsibilities:

• Managing key accounts
• Quoting new work from all new enquiries the company receives
• Placing new orders from above once received - In-turn raising work for factory production
• Contacting lapsed customers
• Requoting and reordering for new stock to be made
• Sole responsibility for aged stock on a day-to-day basis and reporting to the Sales Director as required
• Contacting customers to arrange and schedule deliveries / update or amend as necessary
• Liaise with Transport Team to ensure orders are scheduled and delivered
• Taking ownership for customer issues and complaints identifying root causes and resolving them. This includes issues that can be both production and delivery related
• Add new current customer details / update or amend them
• Work with Accounts to ensure order/price queries are resolved
• Manage and prioritise orders imbox
• Provide support and guidance to all Sales Team Members including their Sales Representatives
• Other general office duties relating to manufactured work
• Stand in for Customer Services Manager when needed

Requirements:

• Ability to plan and prioritise
• Fluent English
• Excellent communication skills (including telephone)
• Organised
• Attention to detail
• Previous customer services experience
• Ability to multi-task and meet deadlines